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WARRANTY AND SERVICE CONDITIONS

General conditions

Products supplied by RealQ s.r.o. meet all legal standards applicable to the marketing of products in the Czech Republic and the EU. The product vendor is obliged to inform the end user about the warranty conditions and to provide the end consumer warranty under the conditions below.

 

Warranty period

All products have a warranty period of 24 months from the date of receipt of the product by the buyer.

The warranty does not apply to the following cases:

  • Use of products inconsistent with the documentation or with common usage policies.

  • Use of goods under conditions that do not match their parameters with the usual environment or other parameters specified by the manufacturer.

  • The goods were damaged by the elements, or power failure.

  • Mechanical damage.

  • Defects caused by improper installation.

  • Incorrect connection to another device.

  • Excessive pollution and wear.

The customer is obliged to inspect the delivered goods without delay after the delivery.

 

Claim Procedure

If the buyer (customer) detects a defect in the goods covered by the warranty, proceed as follows:

  • Warranty Claims can be claimed from your device vendor. Customer sends or dispatches faulty products at their own cost to the place of service. The place of service is usually the supplier's premises. It is advisable to consult the seller in advance about how to complain and transport the equipment to the workshop.

  • Each complaint must be accompanied by a detailed description of the defect and the purchase documents for which the goods were purchased at the vendor.

  • Goods must be delivered complete (including antistatic packages, manuals, floppy disks and cables) and, if possible, in the original packaging. The customer is obliged to pack the goods in such a way that the goods can not be damaged during transport.

  • If these conditions are not met, the claim may not be recognized.

 

Warranty service

The Contractor undertakes to resolve the manufacturing defects on the products without undue delay during the warranty period in accordance with the legal regulations currently in force in the Czech Republic, in particular in accordance with the Commercial and Civil Code.

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Technical support

If you have any technical problems with your device, need technical advice, missing drivers, etc. contact our technical support.

For technical support, please use:

Please include:

  • type of product purchased and its PN - for example: EE25-XA6

  • type of computer used - for example: Intel Core i5-8400, 4GB RAM, Samsung Evo 840 SSD ...

  • type of OS running - for example: Windows 10

Thank you for your understanding.